Scale your customer experience regardless of complexity
Win or retain customers by responding quickly and effectively
Smart workflow features so no engagement is missed
Find key influencers and track engagement with them
Streamline reporting so leaders can spot risks and opportunities
Optimize team performance with a global view of customer experience touch points
TAKE CONTROL OF YOUR CUSTOMER EXPERIENCE ON SOCIAL MEDIA
We helps the world’s biggest companies manage their customer touch points across a large and complex array of social media channels. Our platform can help you ensure that however your customers interact with your brand on social media; they are guaranteed to be met with timely and consistently excellent service.
A SOLUTION TO FIT YOUR ROLE AND MORE
we understand that the needs of one customer experience department to the next can change significantly. That’s why we designed our platform with solutions that are powerful alone, and also better together when working to fine tune and track your customer experience strategy on social media. Whether your needs are around team workflow, crisis management, response times, overall service reporting, alerting or more we can support your customer.
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